Starting an Accelerator During the Pandemic: Reflections on Upstart Alpha

Julia Casey, leading an Upstart Alpha session. (Photo by James Evans / University of Alaska Anchorage)

TL:DR: CED’s first Upstart Accelerator cohort modelled build-test-learn by taking a dose of our own medicine and rolling with the punches.

“‘You miss all the shots you don’t take’ - Wayne Gretsky” - Michael Scott

Heads in clouds: Upstart Alpha Student Accelerate really started out as a dream for me.  Gretchen Fauske, my boss and Center for Economic Development (CED) associate director, and I were talking about projects we would do if we had all the money/time to do them.  A student accelerator quickly became one of our favorite ideas -- so much so that we wrote an initial plan for one. 

What do fairy godmothers, genies, and grants have in common?: Fast forward two years, that plan was buried in our google drives gathering virtual dust when we received an opportunity.  The Office of Naval Research was looking to fund innovation in Alaska.  We quickly put together a proposal updating that old plan with many new learnings from the past two years.  In conjunction with our partners, this proposal was added to the larger ONR funding application.  We crossed our fingers figuring it was a long shot.

BAM!!!!

Just like that we had funding for this dream project. 

The dream project needs a dream team: I, the entrepreneurship and accelerator lead, worked to build the curriculum and gather resources for the accelerator. Margo Fliss, Manager of Strategic Engagement, jumped on to co-instruct with me and test out the curriculum. Then, we hit the jackpot with Julie Gardella joining us on the instructing team as an Alaska Fellow.  

Nolan Klouda, CED Director, and Gretchen worked on creating collaborations and partnership throughout the University and preparing the grant. With an assist from Christi Bell, Director of the Business Enterprise Institute (CED’s parent org), we were able to make connections and create a plan for the first cohort to be based at University of Alaska Anchorage. 

Goals, goals, goals: As the dream team, we challenged ourselves to find the guiding values for this accelerator.  Here’s what we came up with:

  • Diversity = innovation: Great ideas and businesses most often come from combining different ideas, experiences, or best practices in a unique way. Each person in our cohort would bring a different slice of genius: their personal set of experiences, backgrounds, and ideas. Therefore, we encouraged students from all disciplines and non-students to apply.  From this intentional outreach, we interviewed and accepted a diverse group of twelve people for our first cohort. 

  • They got skills (pending): Next, we prioritized building the entrepreneurial capacity of each cohort member. We knew that our focus on early-stage ideas and start-ups would mean that many in our cohort would not continue to pursue the idea they came into the cohort with.  That being said, the ideas the cohort member interviewed with were less important in our selection process than their coachability and interest in entrepreneurship. We wanted them to come out of this process with the tools and skills to pursue any opportunity when it was the right time for them. 

  • Who do you know?: Our entrepreneurial ecosystem depends on and thrives with members giving first and caring for one another.  We pushed our cohort to give and be involved in the ecosystem.  We also had the support of mentors and speakers from throughout the ecosystem that helped our cohort build skills, modelled entrepreneurial mindsets, and demystified the idea of becoming an entrepreneur.

Who has two thumbs and conducted the grand curriculum experiment. This lady.: With this vision in mind, I put together the first draft of the curriculum from my experience leading smaller sprints and workshops and through research and collaboration with similar accelerator and program structures (Launch Alaska andAnchorage Community Land Trust, I am looking at you!). 

Margo, Nolan, Gretchen, Julie, and I revised that curriculum into a finalized plan for the Spring semester. The structure of this curriculum included:

  • Weekly sessions group sessions to learn entrepreneurial skills, often with guest subject matter experts. Skill-building topics included customer discovery and validation, prototyping, financial modelling and funding, founder physcology & team-building, iteration and pivoting, pitching, etc.

  • Weekly one-on-one advising meetings for each cohort member to create accountability and allow customization for their specific needs

  • In-session guest speakers and one-on-one mentor meetings with entrepreneurs and subject matter experts to provide more perspectives and advice as well as build community

I named this section the ‘grand curriculum experiment’ for a reason. The word curriculum complicates what is simply us initiating our idea for an accelerator into the build-test-learn loop.  The finalized curriculum plan was our build phase. It resulted in a group of hypotheses on how to best run an accelerator for early-stage entrepreneurs in Alaska. 

Life’s Your Test: The only “tests” in Upstart Alpha were hypotheses testing. We intended to test our curriculum in an entirely in-person learning environment this semester. We tested the curriculum by implementing it, gathering feedback from the cohort and stakeholders every week, and learning from their experience.  We pivoted and revised what we could as we went along and gathered ideas for the next cohort. 

COVID threw a curve ball in what we envisioned testing. We pivoted online half-way through the semester.  We built an online learning environment and transitioned our curriculum to digital formats.  The instructing team and I learned a lot along the way.

Our cohort accelerated their businesses and worked hard through all the pivots and transitions. The first Upstart Alpha cohort consisted of early-stage entrepreneurs with a variety of ideas and industries.  The cohort was a combination of students and community members. Our cohort started with twelve members working on eleven businesses or ideas.  They included:

  • Kristal Perez Aviles & Cannen Burgess worked on Clearspace, an alcohol-free third space for young adults.

  • John Boren is working on GifDat, a voice to Gif generator. 

  • Melvin Captain worked on a cannabis consulting firm.

  • Natalie Carlson is working on The Family Letter, an all-in-one family communication platform.

  • Jack Carroll worked on a peer-to-peer textbook sales platform and, then, an auto-redaction software for legal professionals.

  • Travis Gularte is working on 907 Financial, Alaska Native Financial Health Organization, and an investment company. Gularte’s businesses are specializing in financial literacy programming for businesses, financial coaching for individuals, and investment management.

  •  Zoua Her is working on HydroPlant, a hydroponic food production company

  • Cody Herron-Webb is working on AKConcerts.com, a website for information about concerts, events, and ways to support Alaskan musicians.

  • Xavier Mason is working on MarinaX Digital Bank, a digital banking service for Nigerians and the Nigerian diaspora. 

  • Lexlany Tejada is working on bilingual, early-childhood education resources.

  • Patty Wallman worked on a floor-resting inversion board. 

Not everyone that started in the cohort stayed throughout, and for many people, their ideas and businesses changed substantially throughout. Some of our cohort will continue on with their businesses, others realized their idea was not feasible or sustainable for them, and still others plan to pursue different academic and professional opportunities. All of them built entrepreneurial skills and relationships within the entrepreneurial ecosystem.

Did a thing or two, learned a thing or two: Testing our curriculum validated some hypotheses and disproved others. It resulted in a lot of learnings. Some of our major learning were:

  • Inflection points: We went into this process knowing that businesses created, business ideas abandoned (for a good reason), and business pivots were all measures of success for us. We learned that the road to get to those major decisions required inflection points and that our program needs to push each cohort member to their inflection points. Then, once at an inflection point, teach them to work through that turbulence. 

  • Timing is everything: We packed a lot of learning into a short semester working around the university schedule to ensure the cohort had midterms, finals, and spring break weeks free. We realized that since our program is not for credit and not based on grades, we do not need to follow the semester time frame and instead can create a schedule to allow our cohort to have more time while still having important academic weeks off. 

  • Expectations and boundaries: We set expectations early on in the cohort. However, we did not enforce them well or teach our cohort how to set their own around their business. This oversight resulted in some of our cohort reaching inflection points significantly more slowly. 

  • Digital delivery: Due to COVID, we quickly transitioned to a digital learning environment. We learned what our program would look like online, what curriculum works, and how to facilitate learning. 

Encore, Baby: *drum roll* And we’re doing it again! We are incorporating all our learnings into our next, fully digital, cohort. Stay tuned for the next iteration! 

#StartupLife: Accountability, skill-building, and community greatly accelerate business growth and movement through the build-test-learn loop.  Upstart Alpha Accelerator creates that environment for early-stage businesses and continues to improve by using those same principles ourselves. 

Meet the Spring 2020 Cohort!

Upstart Alpha Cohort 1 (photo by Sam Davenport)

This spring, the UA Center for Economic Development unveiled the Upstart Alpha Startup Accelerator, a university-based entrepreneurship engine that offers intensive mentorship and experiential learning over a period of four months to a cohort of entrepreneurs.

Upstart Alpha provides funding, tools and connections for participants interested in turning their idea into a startup within the span of a semester. Alaska Startups spoke with the participants of the cohort about their business ideas and what they hope to gain from the experience. 

John Boren (Photo by Sam Davenport).

John Boren

John Boren is a UAA student who wants to expand GIF DAT — an app that would create GIFs using voice recognition. It is the first app in a series that Boren is developing relating to voice recognition.

“I hope to learn more about the Startup community in Alaska and how to contribute in that arena,” Boren said.

Natalie Carlson (Photo by Sam Davenport)

Natalie Carlson

Natalie Carlson, a computer science major at UAA, applied to the cohort to create CenCom — a centralized communication platform for groups.

She hopes she can better understand the process of launching a new business through the accelerator.

Jack Carroll (Photo by Sam Davenport)

Jack Carroll

Jack Carroll, a sophomore at UAA, wants to create a service for lawyers and law firms that will automatically censor and redact sensitive documents. 

“I am very excited to be getting hands-on experience through Upstart Alpha Accelerator,” Carroll said. “No matter what happens with the business itself, I appreciate the knowledge that this program will bring me!”

Xavier Mason (Photo by Sam Davenport)

Xavier Mason

Before graduating from UAA in 2015, Xavier Mason made his mark on the university. He was the College of Business and Public Policy Student Leader of the Year and commencement speaker at his graduation. Since then, he graduated from the University of Oxford with an MSc in Education and an MBA.

Mason joined the cohort to create Marina Digital Bank — a commercial digital bank for the country of Nigeria. 

“We are a commercial digital bank that will disrupt the financial service industry for the benefit of our customers,” Mason said.

Lexlany Tejada (Photo by Sam Davenport)

Lexlany Tejada

Lexlany Tejada, a freshman at UAA, has dreams of opening a bilingual preschool and daycare. Tejada says the function of the business is not only caring for — but teaching new languages to young children up to 5 years old.

“Aside from all of the great things I have already learned from this program in the first few weeks of starting, I am hoping to learn what it takes to open a business and the mountains needed to climb to get to the final steps and open,” Tejada said.

Melvin Captain (Photo by Sam Davenport)

Melvin Captain

Melvin Captain wants to provide advice to villages, tribal councils, village corporations, and nonprofit organizations in regards to the cannabis industry.

“We solve problems, create value, improve growth, and maximize business efficiency and profitability in regards to the cannabis industry,” Captain said. “I will provide educational trainings that will help tribal members and shareholders understand how the cannabis industry is constructed. I will also offer assistance in educating our employees and help aid with the startup processes of getting involved with the cannabis industry.”

Zoua Her (Photo by Sam Davenport)

Zoua Her

Zoua Her, a UAA student, wants to create a business surrounding hydroponic veggies in Alaska. She plans on having a hydroponic warehouse and store in the state so residents don’t have to rely so much on shipment from the Lower 48 and elsewhere for fresh produce.

“Another purpose is to create more jobs and more business opportunities for Alaska residents,” Her said. “How my business will function is there would be separated warehouses that grow the greens and sell it to restaurants. When that first stage is going strong, I am hoping to open a grocery store that transfers the greens from the warehouse and sell it to consumers that can handpick the fresh veggies from the hydroponic.”

Travis Gularte (Photo by Sam Davenport)

Travis Gularte

Travis Gularte, a former UAA student, owns Alaska Native Financial Health Organization and 907 Financial Investment Advisory Group. ANFHO is a financial literacy group teaching financial topics in a 1-on-1 setting and large group presentations; the latter is an investment advisory firm creating financial plans and investment strategies for both individuals and companies. 

“The biggest thing I want to learn in the program is learning how to raise capital to grow and launch my companies. I do love the accountability factor with the classes and private advisor meetings,” Gularte said. “Also, the curriculum is great because it fills some of the gaps of knowledge I have with building a business.”

Cody Herron-Webb (Sam Davenport)

Cody Herron-Webb

Cody Herron-Webb saw the struggle of Alaskans missing live music and comedy shows, so he founded AK Concerts, which makes it easy for Alaskans to know when, where and who is performing around the state. 

A former UAA graduate, Herron-Webb puts out a weekly event calendar of what’s happening across the state — from Juneau to Fairbanks. He also has his list published in the Anchorage Press. 

“We also have sections where people can more information about local Alaskan bands and music venues as well as a place to go for concert tickets,” Herron-Webb said. “We don't actually sell the tickets but we link you to the official ticket sellers so that you won't be scammed by resale sites (like StubHub or vivid seats) that buy tickets just to sell unsuspecting patrons for 3-5 times the price.”

Cannen Burgess and Kristal Perez Aviles (Photo by Sam Davenport)

Cannen Burgess and Kristal Perez Aviles

Cannen Burgess and Kristal Perez Aviles, both of whom are UAA students, are teaming up to create Clearspace, which aims to help people make friends and improve mental health through social events.

“The function of our business is to basically create a space where locals or visitors to Anchorage can socialize, learn, and connect without the need of alcohol or technology,” Aviles said.

Burgess hopes to learn more about prototyping and narrowing their target market.

“Upstart Alpha is fostering entrepreneurial success in Anchorage,’ Burgess said. “I’ve found lots of networking opportunities as a result of this program.”

Upstart programs focus on growing entrepreneurial community.

Nolan Klouda uses sticky notes during a brainstorming session.

Accelerators, which provide seed investment, connections and mentorship to startup companies and entrepreneurs, have been popping up across the country in recent years. Alaska is no exception. 

The University of Alaska Center for Economic Development is unveiling Upstart Alpha, a university-based entrepreneurship engine launching in January 2020.

“A lot of the folks we expect to apply for our accelerator are really in the process of taking their first steps towards a startup, towards launching their first business,” Nolan Klouda, director of the Center for Economic Development said in a presentation at 1 Million Cups. “So we’ve tailored our program to that in order to bring them up rapidly, to a higher level of capacity — where they’re able to participate in our ecosystem and ideally, take those steps towards being funded or towards becoming self-sufficient and revenue positive.”

Applicants do not have to be students of the University of Alaska to apply for the accelerator, though the program is student-focused.

“We want startups to congeal and grow in their strength coming out of our accelerator and to enter our ecosystem, and we want them to become successful,” Klouda said. “But I think even more important than that is that we want to build entrepreneurs, whether or not the startup that they work on here is what they go with ultimately — is maybe not the most important issue — so much as that we helped entrepreneurs get their bearings and learn the tricks, learn how to do customer discovery, fail along the way, learn that failure is okay, and what lessons to take away from it and how to keep going.”

Gretchen Fauske, associate director at the Center for Economic Development, says that across the country, rates of entrepreneurship among 20-somethings are declining, and Alaska is no exception.

“Fortunately, because of our position at UAA and focus on early state entrepreneurial development, CED is well-positioned to reach young Alaskans with an interest in entrepreneurship,” Fauske said. “Our two new Upstart programs focus on connecting students or early-stage entrepreneurs to startup opportunities.”

Fauske says with a focus on the lean launch method of build-test-learn and customer discovery, the program offers the opportunity to take an idea and transform it into a business.

“We are really excited about these programs and bridging students and startups!” Fauske said.

This fall, the Center for Economic Development got the ball rolling and launched Upstart Internships, which offers UAA students the opportunity to intern at CED, where they will be connected with local founders to experience what it means to work at a startup.

Participating startups this fall include Alpine Fit, an apparel company; The Launch Company, which specializes in all rocket-launching needs; Gennaker Solutions, which specializes in developing autonomous drones; LegalVerse, a software as a service company providing innovative document management tools for lawyers; The Boardroom, a co-working space in downtown Anchorage; and Launch Alaska.

Both Upstart Alpha and Upstart Internships will be running in the spring of 2020.

To learn more about the Center for Economic Development’s programs, follow them on Facebook or visit their website.

This article was originally published in the Alaska Journal of Commerce.

Introducing Upstart Alpha: A message from Nolan Klouda

Lead Instructor Julia Casey and Instructor Margo Fliss brainstorm Upstart Alpha curriculum earlier this year.

At the Center for Economic Development we often refer to “wish list projects.” These are the ideas born from brainstorming sessions or lightning bolts of inspiration that we hope we can execute somehow, someday. Of course we all know that money and time are limited, and good ideas are easier to dream than to do. But we’re just headstrong enough to take our wish list projects seriously, and sometimes we even overcome earthly constraints to make them happen.

Upstart Alpha is just such a project. Only 18 months ago, a university-based startup accelerator was just a twinkle in our eyes, an unfunded idea that generated enthusiasm. Fast forward to our partnerships under the ARCTIC Program, with funding support from the Office of Naval Research, and we find ourselves on the cusp of launching!

Upstart Alpha emerged from our work in the entrepreneurial ecosystem and our training capacities for early-stage entrepreneurs. We saw a need to create pathways for students to explore entrepreneurship, and to bring new talent to Alaska’s burgeoning startup community. That community offers networking events, support services, and risk capital, but investors still note a shortage of investible startups.

At the same time, entrepreneurship among young people is low and falling. Although over 60% of 20-somethings say they want to own a business, few of them actually do. Only 6% of Alaska’s businesses with employees are owned by someone under 35. Retirees start businesses far more often than recent college graduates, despite the Silicon Valley stereotypes.

That gap between expectations and reality tells us that something should be done to help the entrepreneurially-inclined take their first steps. As part of the university system, we also have a duty to support the success of our students, especially when entrepreneurship is their preferred vocation.

To those ends, Upstart Alpha represents our twist on the accelerator model. It will be cohort-based, accepting 12 individuals on a competitive basis, and lasting for four months (January to April 2020). The curriculum emphasizes the Lean Startup approach and customer discovery to develop and validate a business model. Participants won’t be stuck behind a desk--there will be hard work well outside of their comfort zones as they launch or grow their business with the help of supportive mentors.

So who are we looking for to apply to the program? We want dedicated individuals who are serious about entrepreneurship. Applicants don’t need to have a current business (although it would help) but they must be able to make a commitment to starting one, either on their own or as part of a team. University of Alaska students are the priority, but we aren’t restricting applications to any particular major or program. We welcome undergrads, grad students, voc-tech enrollees, and non-degree seeking students. We’re even reserving a few slots for non-students.

We want to see promising startups come out of Upstart Alpha, that go on to earn revenues and scale up. Hopefully, they become investible eventually and hire employees when the time is right. The most important outcome, however, is growing entrepreneurs. Most startups fail, and that should be seen as a normal and healthy thing. Gifted entrepreneurs will bounce back and try again. We think we can help build that skillset--and mindset.